Privacy Policy

1. Introduction

Zoomcrest ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and mobile applications.

Please read this policy carefully. By accessing or using our services, you consent to the practices described in this policy. If you do not agree with any part of this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

• Identity Information: Full name, date of birth, gender, nationality
• Contact Information: Email address, phone number, residential address
• Government IDs: Passport, driver's license, national ID card, voter's card
• Financial Information: Bank account details, transaction history, wallet addresses
• Biometric Data: Facial recognition images for KYC verification

2.2 Technical Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, clicks, navigation patterns
• Location Data: Approximate location based on IP address

2.3 Transaction Information

• Amount and type of transactions
• Recipient and sender information
• Transaction dates and times

3. How We Use Your Information

We use your information for the following purposes:

4. Information Sharing

We may share your information with:

4.1 Service Providers

• Identity verification services
• Banking and payment partners
• Cloud hosting providers
• Customer support platforms
• Analytics services

4.2 Regulatory Authorities

• Financial intelligence units
• Law enforcement agencies
• Tax authorities
• Courts and tribunals

5. Data Security

While we implement these measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide you with services
• Comply with legal obligations (typically 5-7 years for financial records)
• Resolve disputes
• Enforce our agreements

After the retention period, your data will be securely deleted or anonymized.

7. Your Rights

Under applicable data protection laws, you have the right to:

To exercise these rights, contact us at support@zoomcrest.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze site traffic
• Detect fraud and security threats

9. Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

Third-Party Partners:

• Payment processors
• Identity verification services
• Analytics providers
• Cloud infrastructure providers

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from minors. If we become aware that we have collected information from a minor, we will delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries outside Nigeria. We ensure appropriate safeguards are in place to protect your information.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via any or all of the following:

• Email to registered address
• Notice on our website
• In-app notification

Continued use after changes constitutes acceptance of the revised policy.

13. Contact Us

For questions about these terms, please contact us:

• support@zoomcrest.com