Frequently Asked Questions

Creating an account is simple and takes less than 2 minutes:

1. Click the "Sign Up" button on the top right
2. Enter your email address, phone number and create a password
3. Verify your email address
4. Verify your phone number

Once registered, you can immediately start using the platform with basic limits.

Yes, KYC (Know Your Customer) verification is required for higher transaction limits. We offer three tiers:

• Tier 1 (Basic): Email and Phone number verification only - ₦20,000 daily limit
• Tier 2 (Verified): Government ID + Selfie - ₦200,000 daily limit
• Tier 3 (Premium): Full KYC + Address verification - ₦1,000,000 daily limit

You can start with Tier 1 and upgrade as your needs grow.

We accept the following government-issued ID documents:

• International Passport
• Driver's License
• National ID Card (NIN)
• Voter's Card

For proof of address (Tier 3), we accept utility bills, bank statements, or government letters dated within the last 3 months.

Most KYC verifications are completed within 5-10 minutes. In some cases, manual review may take up to 24 hours. You'll receive an email notification once your verification is complete. You can also check your verification status in your dashboard.

Yes, you can change your phone number in your Profile Settings. For security reasons, you'll need to verify your new phone number. This process helps protect your account from unauthorized changes.

Click the "Forgot Password" link on the login page. Enter your email address, and we'll send you a password reset link. For security, the link expires after a few minutes. If you don't receive the email, check your spam folder.

Most transactions complete within 5 minutes.

You can track all transactions in real-time from your dashboard.

Minimum amounts vary by transaction type:

• Buy USDT: ₦1,000
• Sell USDT: 5 USDT

Transactions may be pending for several reasons:

• Bank transfers: Processing by the banking system (5-30 min)
• Crypto sends: Waiting for blockchain confirmations
• Buy orders: Awaiting your bank transfer confirmation
• Security review: Unusual activity flagged for review

If a transaction is pending for more than 1 hour, please contact support.

Once a transaction is initiated, it cannot be cancelled if it's already processing.

Always double-check details before confirming any transaction.

Our fees are transparent and competitive:

• Buy USDT: 0.75% - 1.0% (based on tier)
• Sell USDT: 0.75% - 1.0% (based on tier)

Visit our Pricing page for detailed information.

Limits depend on your verification tier:

No! We believe in complete transparency. All fees are clearly displayed before you confirm any transaction. What you see is what you pay. There are no monthly fees, inactivity fees, or hidden charges.

We employ multiple layers of security:

• Bank-grade encryption for all data
• 2FA (Two-Factor Authentication) for account access
• Real-time fraud monitoring
• Regular security audits by third-party firms

2FA adds an extra layer of security to your account. After entering your password, you'll need to enter a 6-digit code from your authenticator app (Google Authenticator, Authy, etc.). This ensures that even if someone has your password, they cannot access your account without your phone. We highly recommend enabling 2FA for all accounts.

If you suspect unauthorized access to your account:

1. Immediately change your password
2. Enable 2FA if not already enabled
3. Contact our support team immediately
4. Check your transaction history for any unauthorized activity
5. Review and update your security settings

Our support team is available 24/7 to assist with security concerns.

Yes. We take data privacy seriously:

• All personal data is encrypted at rest and in transit
• We never share your data with third parties without consent
• We comply with NDPR (Nigeria Data Protection Regulation)
• Regular security audits ensure compliance
• You can request data deletion at any time

See our Privacy Policy for details.